By the end of this course delegates will be able to:

• Know the limitations of three of the existing models of evaluation and master the use of the 10 step method
• Be able to explain the difference between validation and evaluation and the need for the latter
• Be able to demonstrate the cost of not evaluating training activities
• Produce added value tables which will show which training adds value and which does not
• Use the tools of measurement to measure training effectiveness in the class room and in the work place.
• Segment training into priority categories for evaluation
• Practice and be able to use evaluation methods including the costs 

Day 1

Understanding the Difference between Evaluation and Validation

• Seminar introductions and objectives
• Understanding Evaluation and the significant difference over validation and the difference between ROI and added value– group exercise
• Current models explained, Kirkpatrick, CIRO and IES
• Understanding the process of evaluation and its position in the training cycle –case study
• Review of Module one

Day 2

Using the 10 step process to evaluate training

• How to use the 10 step process to produce training evaluation
• Methods of measuring training – practical demonstrations to cover Skills, Knowledge, Supervisory and management
• How to cost out training, getting to grip with unit costs and deciding what parameters should be used for measurement.
• Practical exercise on a case study – putting theory into practice
• Module two review

Day 3

Practical examples of the evaluation of training

• Case Study One – computer keyboard skills – group exercise and presentation
• Case Study Two – Telephone skills training – group exercise and presentation
• Case Study Three – creating self-empowered teams and organizational change – group exercise and presentation
• Review of progress to date and group quiz

Day 4

Applying a process approach to evaluation

• What would improve training effectiveness, pedagogical vagogical methods – training duration – incentives and the role and positioning of testing
• Management accountability for training implementation –competencies and the impact of evaluation
• Accountability of training department to guarantee and produce results
• Should all training be subjected to evaluation?
• Work on back at work presentations

Day 5

Applying evaluation back in the work place

• Group quiz
• Dealing with variance and uncertainty during evaluation
• What to do with poor performers
• Presentations of back at work plans
• End of seminar certification and validation

Budget holders for training, HR Managers, Training Managers, training coordinators and any line manager who what’s to see results from training? In addition anyone in the organization who wishes to see how the effectiveness of training can be measured.