By the end of the program, participants will be able to:

• Create opportunities for personal development and accepting the challenges when they arise
• Manage themselves, their subordinates, their colleagues and their boss more effectively
• Develop the competence & managerial aspects of their roles
• Improve your confidence, assertiveness and communication skills
• Manage the stress and pressure in an increasingly challenging environment
• Understand your own and others personality & its effect on behavior
• Make better and more effective decisions
• Communicate better with a wide range of people
• Negotiate with other more effectively
• Use a variety of time tools effectively
• Improvement in memory skills
• Motivate themselves and others
• Analyze their performance for future development opportunities

Defining and Developing the Role

• The Executive PA – your vital partnership with management
• Defining the responsibilities and authority of your role. Biases & prejudice
• Identifying ways of broadening your role and creating opportunities to increase your responsibilities
• Developing the managerial aspects of your role
• Essential management skills planning for development
• Identifying and overcoming barriers to your success
• Understanding your own and others personality & subsequent behavior

Effective Communication

• Interacting with others and networking for success – getting yourself seen and heard
• Developing and advancing your relationship with your manager/director
• Improving your communication skills
• Negotiating, influencing, persuading and delegating

Developing Confidence

• Trusting your initiative and judgment
• Saying "no" constructively
• Problem solving & decision making tools
• Team roles and interaction with others

Developing and Improving Key Skills

• Improving your confidence and assertiveness
• Practicing effective time management skills
• Concentrating, thinking, listening and making decisions under pressure
• Conflict management
• Improving your memory

Getting Results

• Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
• Achieving results through others
• Managing stress and pressure that comes with change and challenge
• Measuring your performance based on objectives, standards, responsibilities set and achieved
• Preparing for your development
• Action planning

Administrative personnel, Supervisors, Administration Officers, Secretaries, Administrative Personnel, Clerks, Document Controllers, Executive Secretaries, Administrative Assistants, Assistant Controllers, Data Loaders, Camp Admins, Projects Administrators, Technical Assistants, Office Administrators & Managers, HR Officers, PA’s & Secretaries, Records Officers, Events Planners & Designers, Event Managers, Project Coordinators, Customer Service Personnel, Procurement Officers, Support Staff, anyone involved in office management and administration skills and practices