By the end of this course, delegates will be able to:

• Gain a wide knowledge and a valuable companion to the modern warehouse
• Determine the aspects of warehouse management, including cost reduction, productivity, people management, performance management, outsourcing, resourcing and costing a warehouse,
• Define the role of the warehouse and its manager, equipment, storage systems and health and safety
• Demonstrate how to apply new technology, minimize spending, and create efficient, stream-lined operations
• Understand the best practice in warehouse operations
• Apply the latest technological advances to current environmental issues

The Role of the Warehouse

• Types of warehouse operation
• Why do we hold stock?
• Warehouse location
• Number of warehouses
• Supply chain trends affecting warehouses
• The growth of e-fulfillment and its effect on the warehouse
• Specialized warehousing

Role of the Warehouse Manager

• Warehouse trade-offs
• The warehouse manager's challenges
• Lean warehousing
• People management
• People challenges
• Attracting and retaining warehouse employees
• An ageing and constantly changing workforce
• Operating hours
• Warehouse audit
• Quality systems

Warehouse Processes: Receiving and Put-Away

• Receiving
• Pre-receipt
• In-handling
• Preparation
• Offloading
• Checking
• Cross docking
• Recording
• Quality control
• Put-away

Warehouse Processes: Pick Preparation

• Preparation
• Warehouse pick area layout 

Picking Strategies and Equipment

• Picker to goods
• Goods to picker
• Types of automated picking
• Examples of automated picking systems
• Handling equipment
• Storage equipment

Order-Picking Methods

• Paper-pick lists
• Pick by label
• Pick by voice
• Barcode scanning
• Radio frequency identification
• Pick by light/pick to light
• Put to light
• Comparisons
• Cost of errors
• Deciding on type of picking system and equipment

Warehouse Processes from Replenishment to Dispatch and Beyond

• Replenishment
• Value-adding services
• Indirect activities
• Stock management
• Stock or inventory counting
• Cycle counting or perpetual inventory counts
• The count itself
• Security
• Returns processing
• Dispatch
• Role of the driver

Warehouse Management Systems

• Why does a company need a WMS?
• Choosing a WMS
• The process
• Selecting the right WMS
• What to look for in a system
• Selecting a partner
• Before the final decision
• Implementation
• Software as a service
• Cloud computing

Warehouse Layout

• Data collection and analysis
• Space calculations
• Aisle width
• Other space
• Warehouse layout examples
• Finding additional space

Storage and Handling Equipment

• Storage equipment
• Storage options
• Shuttle technology with a difference
• Very high bay warehouses
• Other storage media
• Warehouse handling equipment
• Vertical and horizontal movement
• Automated storage and retrieval systems (AS/RS)
• Specialized equipment
• Recent technical advances

Resourcing a Warehouse

• Processing activities
• Other factors

Warehouse Costs

• Types of costs
• Return on investment (ROI)
• Traditional versus activity-based costing systems
• Charging for shared-user warehouse services
• Logistics charging methods
• Hybrid

Performance Management

• Why do we need to measure?
• What should we be measuring?
• How to choose the right performance measures
• Traditional productivity measures
• New performance metrics
• Hard and soft measures integrated performance models
• Benchmarking
• Balanced scorecard 

Outsourcing

• The outsourcing decision
• Core activity/core competence
• Improvement in customer service
• Cost reduction
• Labor relations
• Financial strategy
• Flexibility
• Role of the third-party contractors
• Preparing to outsource
• Choosing the right partner
• The transition
• Managing a third-party relationship
• Why contracts fail
• The future of outsourcing

Health and Safety

• Risk assessments
• Layout and design
• Fire safety
• Slips and trips
• Manual handling
• Working at height
• Vehicles
• Forklift trucks
• Warehouse equipment legislation
• First aid

The Warehouse and the Environment

• Legislation and other pressures
• Warehouse energy usage
• Energy production
• The environment and waste
• Packaging
• Pallets
• Stretch wrap
• Cartons
• Labeling
• Product waste
• Waste disposal
• Hazardous waste
• Forklift trucks

The Warehouse of the Future

• Context
• Views of the future: the landscape
• Views of the future: the warehouse
• Other advances

Logistics Consultants, Logistics and Financial Managers, Accounting and Operations Managers, Third-Party Logistics Providers, Supply Chain and Logistics Managers and Professionals, Operations Managers, Logistics Professionals, Logistic Providers, Logistic Administrators, Logistics Planning and Inventory Managers, Supply, Buying, Purchase, Logistics, Materials and Supply Chain Professionals, General Services Personnel, Purchasing and Procurement Managers, Retailers, Warehouse Personnel, Transportation and Distribution Managers/Personnel, Inventory and Warehouse Control Professionals, Freight Forwarders and Linear Specialists, Production Managers, Production Planners, Financial Managers, Project Managers, Distribution Center Supervisors, Line Managers, Fleet Managers, Fleet Supervisors, Fleet Operators, Fleet Inspectors