By the end of this course delegates will be able to:

• Describe the work and structure of a modern personnel(HR) department
• State why accurate and accessible HR records are essential
• Describe the steps involved in a recruitment campaign
• State the HR requirements for the induction of a new employee
• Describe the uses of different selection and recruitment tools
• Help to plan and administer performance appraisals
• State the benefits of having an HR Strategy and long-term HR Plan

Day 1

An Assessment of the HR Functions – Provision of Services

• Roles and Responsibilities of the Human Resources Administrator
• Typical HR department structures
• Centralized vs. distributed HR
• The HR service center concept
• Where the department fits in the organization
• HR jobs and systems
• Qualifications and professional study

Day 2

Working with Internal Clients and Role Assessments

• Terms and Conditions of Employment
• Rights and obligations of Employers and Employees
• Health and Safety
• Complying with Employment Law
• Job Analysis
• Developing Job Descriptions and Person Specifications
• The use and application of Job Analysis information

Day 3

Human Resources Role in Recruitment and Selection

• HR Planning
• Recruitment and selection processes
• Recruitment sources and methods
• The Application and CV’s
• Assessment and development centers
• General Ability / Aptitude tests
• Psychometric profiling
• Reference checking and screening
• Contracts and offers

Day 4

Assessment and Training and Development

• Introduction to Training and Development
• Training Administration
• Induction and basic job training for new employees
• The science of adult learning
• Learning Styles
• The Training coordinator
• The Training cycle
• Validation and Evaluation

Day 5

Managing Performance and Links to the Administration of Pay

• Introduction to Performance Management
• The Performance Appraisal
• Administration requirements
• Links to salary increase and bonus
• The Pros and cons of performance appraisals
• Pay and Reward, Compensation and Benefits
• Salary Structures
• Payroll Administration
• Personal Action Planning

• Current Personnel (HR)Administrators
• HR and Training staff who wish to update their knowledge need to attend this valuable program
• Line Managers considering a new career in HR and seeking a comprehensive overview of the department’s role and activities