By the end of this course delegates will be able to:

• Understand the issues related to measuring and maximizing training return on investment at both a strategic and operating level.
• Plan, organize and deliver training programs and events which are relevant to and will contribute to the attainment of the organization’s strategic objectives.
• Demonstrate and be able to make the business case for specific training programs and events and therefore be able to justify training related expenditure.
• Understand and be able to implement the techniques applicable to identifying and delivery relevant training needs.
• Describe best practice in relation to employee development and therefore contribute to the achievement of competitive edge by improving employee retention rates.
• Monitor and review the effectiveness and impact of the training ‘spend’ and as a result be able to apply measures to training related processes

Day 1

Introduction – An Overview of the Strategic Role of Training

• The strategic context of training
• The business case for training investment
• The principles of effective employee development
• Training models and approaches
• Establishing training needs
• Evaluating training
• Establishing appropriate processes for measuring training return on investment (ROI)
• The role of senior managers, HR professionals and line managers in measuring and maximizing the training ROI

Day 2

Aligning Training to Business Objectives: Maximizing Training ROI

• The organizational context
• Business Strategy: the need for long term planning for future skills and competences and the identification of skills gaps
• Identifying the training need
• Aligning training with business needs
• Planning training
• Delivering effective training
• Maximizing training ROI

Day 3

Measuring Training Return on Investment ROI

• The arguments for and against measuring the cost and effectiveness of training
• Making the business case
• What and how to measure
• Identifying the appropriate success criteria
• Measuring the effectiveness of training
• Forecasting costs
• Forecasting benefits
• Calculating the training ROI

Day 4

Managing the Training Process

• Identifying the appropriate approach to training
• The roles and responsibilities of senior managers, HR professionals, line managers and employees
• Establishing training objectives at the strategic level
• Identifying training objectives at the operating and individual level
• Maximizing ROI - preparing training budgets
• Planning and Implementing training
• Internal or external training provision
• Determining how training will be evaluated

Day 5

Evaluating Training

• Evaluation models and approaches
• Purpose of evaluation
• Some myths about evaluation
• Levels of evaluation
• Evaluation methodologies
• Linking evaluation to training ROI
• Course summary
• Personal development planning

• All Senior Managers who have a strategic overview of the business and/or who may also be responsible for initiating training programs and/or authorizing expenditure on Training.
• All Senior Managers, Professional HR Managers and Staff responsible for Human Resource Development and the planning and delivery of Training Programs at a strategic organizational level.
• All Senior Managers, HR Professionals, Line Managers and Team Leaders who may have a responsibility for the planning and implementation of training programs at an operational level.
• All Senior Managers, Professional HR Managers, Line Managers, Team Leaders and Supervisors who manage people and who are responsible for, in-conjunction with their staff identifying and implementing training to meet individual training needs and/or specific training requirements, i.e. to meet skill shortages.
• All Managers and Supervisors who are or will be responsible for the use and application of performance appraisal techniques including training needs identification.
• All Senior Managers, HR Professionals, Line Managers and other managers who are responsible for monitoring the impact of training in the workplace and whether or not training investment and training programs are applied effectively