The objective of this course is to advance delegates' general knowledge of facility management. The full course is structured to introduce the subject. The course introduces the FM competency areas and provides an excellent grounding for further learning in each of the competence areas.

• What do Facilities Managers do? Background to FM
• Generic and Specific Skills
• Role of the Facility Manager in the Organisation
• Skills required in Facilities Management
• The Facilities Management Challenge (Centre for Facilities Management)
• Developing a Skills Portfolio in FM
• Portfolio of Self-Reliance Skills (Association of Graduate Recruiters, 1995)
• Specific Facilities Management Skills (Williams, 1994)
• Conclusions
• Support Services in Facilities Management
• Some key terms
• Diversity of support services
• Provision of support services
• Support service specialisation
• FM and Support Services
• ‘Contracting out’ vs ‘Outsourcing’
• Tend to be used interchangeably, but this is not strictly correct
• Why outsource services?
• Outsourcing tends to be used where services:
• Advantages and disadvantages of outsourcing much depends on the contract terms!
• Contract negotiation
• Service Specifications and Service Level Agreements
• Contract procurement
• Specifying service levels: buildings maintenance
• Principles of buildings maintenance – key points to consider
• Housekeeping versus maintenance
• Maintenance and service costs
• Maintenance policy decisions
• Labour-related issues
• Safety-related issues
• Maintenance programs and their control
• Recommended Reading

These courses are suitable for FM Operations and Maintenance 8 years’ experience of FM and Finance; Real Estate; Planning and Project Management supervisors & managers.