We are in the business of providing practical useful training programs. Programs that: Help the participant gain a Multidiscipline understanding of the issues so that he can incorporate the needs and expectations of all his stakeholders/ customers in his improvement proposals and actions. Help build a knowledge framework in which job-related experience can be caught and remembered as his experience. Help the participant implement improvements in his organization, Help the participant prepare a Customized Action Plan he could implement in his work.

• What is TQM and ISO9001?
• What is Involved in TQM/ISO9001 (Services) Implementation?
• TQM Overview. ISO9001:2010. . Product Standards: BS, DIN ...
• Elements of Quality System as Applicable to Service Industries Government Departments:
• Management Responsibility:
• Quality Policy, Objectives, Responsibility, Authority Management Review.
• Personnel Material Resource Requirements: Motivation, Training, Communications.
• Quality System Structure
• Interface with Internal External Customers, Service Brief, Feedback Action System.
• Service Design Control, Design Review, Design Validation and Design Change Control.
• Quality Documentation System its Control.
• Quality in Procurement, Purchaser Supplied Equipment
• Service Identification Traceability
• Service Delivery Process Control
• Service Performance Analysis Improvement.
• Nonconforming Service Control and Corrective Action
• Deliverables Control
• Internal Quality Audit
• Statistical Techniques.
• The Preliminary Audit.
• Abilities required from person given
• You Will Also Learn About:
• Need for Quality Assurance in Service Industries Government Departments.
• Coordinating various department inputs intoTQM/ISO9001:2010Implementation.
• Demonstrability and Accreditation.
• Certification Application Assessment Procedures.
• Preparing an audit checklist for your organization. Self-Assessment.
• Application Procedure for third party assessment, Assessment procedure.
• Issue of Registration Document, Post Registration Surveillance. Use of Symbols and logos, Publicity, Misuse etc..
• Relationship of ISO 9001 Quality Management System with your Organization’s Management Information System.
• Use of Computers Document Management Systems to aid TQM/ISO9001 Implementation.
• Using Consultants to assist in Implementation. Where they can and cannot help.
• Preparing a Presentation: A Plan for ISO 9001 (Services) Implementation in your organization.
• Real-life ISO-9001 in Service Dept/Organization Implementation Workshop/ Case Study.
• Typical participant will take away a personalized action plan for himself, his business unit or his organization on how to apply the program contents to improve performance. The action plan may have two components:
• A Personal Action Plan
• A Business Unit/Organizational Action Plan

Benefits to Organization:

1. 1.Sending participant/s to this program will benefit the organization in the following ways

Quickly makes the participants competent, effective and productive on his job. This program is useful for...

• Training New Employees
• Competency Building in Existing Employees Transferred to a New Assignment
• Competency Building Where Existing Employee is Promoted (or Planned to be Promoted) to a New Job.
• Training Prior to a New Project or Initiative Planned in the Organization

1. Create Competency in the employee to perform his job well by Understanding Relevant...

• Technical Knowledge, Skills and Competencies
• Organizations' Strategic Objectives
• Needs and Expectations of the Stakeholders/ Customers (internal & external)
• Good Management Practices
• Opportunities to Exceed Stakeholder/ Customer Expectations

1. Create a pool of trained manpower who can cost-effectively disseminate the knowledge to large number of employees inside the organization. This is made possible by PETC’s unique easy to understand and use methodology based on Checklist & Quality Assurance Approaches.
2. PETC’s Instructors have been Specially Trained and Briefed in Above Instructional Expertise.
3. PETC’s Training Instructors often act as mentors for your trained employees. A most effective way to ensure effective competency development and application by your motivated staff. Our Instructors Can Work with Your Senior Executives in their Own Work Settings and Observe, Study, Guide and 
4. Conduct One-to-One Training Sessions. (Please inquire about our Senior Executive Coaching Programs)

Generally these Programs are Intended for…

Those new to the field take away a good multi-discipline understanding of the issues involved in the program works. It helps them become productive quickly and builds in them a knowledge framework that will help identify, understand, classify, and remember on the job experiences in his memory.

More experienced participants take-away an individualized action plan as mentioned elsewhere in this technical sheet.

Implementation Teams: This program can be used to train implementation teams where…

1. a new project or initiative being started in your organization
2. a new strategic focus initiative is being initiated
3. just prior to a Consultant being hired to advise the organization in that area, so your organization will be able to get the best from this consultant.

Each participant will take away a memorable and potentially life changing experience from the program.

No limitations are being placed on who can attend. If you are interested in the Program Content, Outcomes and Takeaways, or, feel you can benefit from the Organizational and Personal Benefits mentioned above - You are Invited to Register for this Program.

Program Instructors have the knowledge, experience and access to resources required to customize the program to the specific job-related needs of each program group.

Language of  Instruction:

Unless otherwise stated the program instruction is in Standard Day-to-Day English. Participants can request the instructor to provide a program vocabulary that will ensure they have no problem understanding the content.

Other language versions are being developed by our consultants and regional partners including programs in French, German, Spanish, and Arabic. Please do contact us for your specific language needs.

For Training Managers:

Please ask for copies of post-program evaluation and benchmarking forms filled by participants from your geographic area. Past Participants have consistently rated our programs "Much Better" than what they attended before - on almost all criteria including "Practical Usefulness for their job" and "Expertise of the Program Directors".

Additional Experience Your Participants Will Get When they Attend.…

1. Multi-Discipline Look at the Issues - Unique to Euro Training Ltd Programs!! Meaning? When we discuss the Issues we take into account the relevant Technology-Management-Audit-Quality-Productivity-Legal-other Viewpoints.
2. Good & Best Industry Practices - Researched, Benchmarked and Communicated in each Program!!
3. Checklist Approach for Ease of Understanding and Practical Application
4. Latest Technologies - including IT, Quality Assurance, Improvement Methodology
5. Quality Assurance => Quality Improvement incorporated in each program
6. One Instructor per 5 Students - Small training groups for a Real Learning Experience!
7. Instructors Industry Experts 15+ years industry experience - not Academicians!!
8. Programs designed as modules so participants can attend 1 to 4 weeks at a time and complete full program in stages. Ask for details.
9. Letters of Recommendation from the Program Director/s for the Exceptional Performers. (At sole discretion of the Program Director/s)
10. All Program Venues are in Central Tourist Areas - so you can enjoy your evenings with just a stroll.

Head sections, Laboratory managers, Quality assurance/control managers and supervisors, analytical chemists, laboratory supervisors, environmental and safety coordinators, and systems controllers.