By the end of this certification training course, participants will learn to: 

• Understand favored learning styles of others and how to use this when communicating
• Learn how to build rapport with anyone at anytime
• Learn how others absorb information and the process they go through to make decisions and to communicate
• Develop verbal and non-verbal communication techniques
• Learn how to elicit thinking patterns through eye movement
• Learn how to tap into another person internal representation system
• Learn some NLP techniques to influence and sway another person’s point of view

Communicating

• Communicating with others
• The communications process

Filter Systems

• What happens to information when it comes in to our brain
• What happens to information for it to get out!

How miscommunication occurs

• Effective Communications
• What makes up an effective communication?
• The golden rules for effective communication
• How people sort and categories information
• What is a Meta program?

How people sort information in their mind.

• The 6 main sorting offices of the mind!

Internal Representational Systems

• What is a representational system?
• How people represent what you say into their own language
• Techniques and strategies to communicate effectively with people with different systems

Eliciting thinking patterns through eye movements

• How to know what people are thinking by their eye movements
• How to tailor your communications by what you see

How to build rapport with anyone and at anytime

• What is rapport?
• The 6 elements of rapport building

How to give & receive feedback

• The principles of giving constructive feedback
• The 8 techniques of how to give effective feedback
• How to receive feedback

Action planning & putting into practice

Senior and middle managers who already have good communication skills and want to take them to the next level