By the end of this certification training course, participants will learn to: 

• Define organizational crisis
• Identify types of crisis situations
• Identify the phases of a typical crisis
• Forecast and assess risks
• Forecast and assess risks
• Identify key elements of a best practice model for crisis management
• Define Crisis management team responsibilities
• Develop the Business continuity plan (BCP), the Disaster Recovery Plan and the Crisis Communication Plan

Unit 1: Introduction to Crisis Management

• Crises management definition
• Crisis management Purpose
• Elements of crises management
• Frame of crisis management
• Planning for Crisis Management
• Communication in crisis management
• Examples and Case Studies

Unit 2: Crisis Management Models and Theories

• Characteristics of crisis management
• Types of crisis situations
• The phases of a typical crisis
• Categories of crisis risk
• Identify the need for crisis management
• Key elements of a best practice model for crisis management

Unit 3: Risk Management

• Categories of Risk
• Risk Management Strategy
• Risk Management: planning, resourcing, monitoring and controlling
• Risk Assessment: identification, estimation and evaluation
• Assessment ratings and risk assessment matrix

Unit 4: Crisis Management Planning

• Benefits of having a crisis management plan
• Recommended practices in crisis management planning
• Guidelines for preparing for potential risks
• Guidelines for developing crisis management plan
• Business Continuity Plan
• Disaster Recovery Plan
• Crisis Communication Plan

Unit 5: Crisis Communications

• Information services emergency plan
• Identify features of an emergency contact list
• Crisis management plan templates
• The benefits of having a communications plan
• Identify key questions asked in every crisis
• Planning communication with stakeholders

This course is designed for Senior Managers, Executives within any organisation, HR Managers, Communication Officers, Team Leaders, Facilitators and Project Managers.