The course approaches performance management as a process that arches over internal measurement practices to effectively meet organizational objectives. The course is also about managers. It clarifies the role of managers in successfully delivering the organization’s strategy while providing them with the right skillset and toolset to do so. The course summits with a highly interactive and applicative session in which participants learn how to manage and improve organizational results. As part of this process participants are involved with rooting out operational issues based on underperforming KPIs, performing cause and effect analysis, managing/cascading initiatives and designing an overall action plan for organizational improvement.
•Build key competencies within Performance Management Office
•Develop a Performance Management System Evaluation Scorecard
•Identify the main problems associated with under-performing KPIs
•Learn how to use the right tools for effective problem solving
•Develop an action plan for the overall improvement of the reporting process in the organization
Day 1
Introduction to Performance Management
•Key Performance Management Concepts
•Evolution of Performance Management
•Performance Management Frameworks
•Performance Management System Architecture
Trends Shaping Performance Management Practices
•Digital Transformation
•Stakeholder Capitalism
•ESG & Sustainability
•Agility
•Resilience
Performance Management System Governance
•State of Performance Management Systems Worldwide
•Benefits of Having a Performance Management Office in the Organization
•Integration Performance Management Processes with Key Organizational Processes
•Best Practice Profile of the Performance Management Function
•Performance Management Implementation Business Case
Day 2
The Performance Management Process
•Main Features of the Performance Management Process
•Performance Management System Governance Models
•Performance Reporting Requirements
•Management Reporting Structure
•Data Quality and Audit
Performance Management Tools
•Desired State of Evolution
•Strategy Map
•Performance Scorecard
•Performance Dashboard
•Performance Management System Integration
Performance Enablers
•Leadership and Communication
•People
•Organizational Environment
•Innovation
•Technology
Learning and improvement
•Framework for Continuous Improvement
•Performance Management System Optimization
•Improving Performance Results
•Learning and Improvement Techniques
Day 3
Corporate Performance Management
•Performance Management System Evaluation
•Departmental Scorecard Development Process Map
•Departmental Scorecard Development RASCI Matrix
•Performance Management Tools and Initiatives
•Data Gathering and Reporting
Departmental Performance Management
•Underperforming KPIs and associated problems
•Cause and Effect Analysis
•Drafting Improvement Initiatives
•Cascading Initiatives
•Key Initiative Performance Indicators
•Action Plan for Improvement
Individual Performance Management
•Agile Employee Performance Management
•Continuous Employee Performance Management Cycle
•Meetings and Check In Discussions
•Performance Matrix Analytics