KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected and centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the business environment.
- Differentiate between objectives, KPIs, and initiatives.
- Understand KPI selection in different contexts.
- Apply best practice techniques to KPI selection
- Document KPIs in a standardized template
- Learn when and how to use benchmarking in target setting
- Optimize the KPI activation and data gathering process.
Day 1:
The World of KPIs
- Challenges in performance measurement
- The value added by KPIs
- Main roles of Business Performance Management systems
- Integrating tools into a Performance Management System
- Performance tools overview
- KPIs Management Framework concept map
- Governance
- KPIs skills architecture
Day 2:
Understanding KPIs
- KPI related terminology
- SMART objectives decomposed
- KPI lifecycle
KPI Typology
- Leading vs lagging KPIs
- Qualitative vs quantitative KPIs
- Efficiency vs effectiveness KPIs
KPI Taxonomy
- Interdisciplinary systemic worldview
- KPI use case scenarios
- KPI DNA map
Day 3:
KPI Selection
- KPI selection for org. scorecard
- KPI selection sources
- KPI selection techniques
KPI's in Context
- KPI selection for industry
- KPIs cascaded to functional area
Day 4:
KPI Documentation
- KPI documentation form functions
- KPI documentation form design
- KPI documentation process
- Organizational KPI libraries development
- Weights and Indexes
Working with Targets
- KPI documentation processes
- Targets in practice
- Challenges in working with targets
- Negative behaviors when setting targets
Day 5:
Data Gathering
- Data quality dimensions
- KPI reporting data sources
- KPI activation tools
- KPI activation techniques
- Guidelines to improving communication with data custodians
- Community of Practice
Data Visualization
- Guidelines to design efficient templates
- Usability in terms of visual design
- Scorecard and dashboard examples
- Best practices in scorecard design
- Best practices in dashboard design
- Executives & Operational Managers
- Performance Measurement Experts
- Finance Professionals
- Human Resources Professionals
- IT, Production & Logistics Professionals
- Strategy Managers
- Performance Architects
- Data Analysts.
- Performance Management Officerss
- Consultants