The Certified KPI Professional is an official CPD-accredited training course, provided by The KPI Institute, for the purpose of continuing professional development.
As granted by the CPD Standards Office, this course has received international recognition as a best practice learning experience.
KPI selection and data gathering are considered by professionals all around the world to be the most challenging aspects in working with KPIs. A way to address these challenges is to build a sound framework to measure KPIs, starting from the moment they are selected, until results are collected to be centralized in performance reports. This training course presents a rigorous KPI Measurement Framework that embeds 10 years of research in the field of key performance indicators and relies on best practices identified in the real business environment.
•Differentiate between objectives, KPIs, and initiatives;
•Understand KPI selection in different contexts; Apply best practice techniques to KPI selection; Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target- setting;
•Optimize the KPI activation and data gathering process.
Day 1
The World of KPIs
› Challenges in performance measurement
› The value added by KPIs
› Main roles of Business Performance Management systems
› Integrating tools into a Performance Mangement System
› Performance tools overview
› KPIs Management Framework concept map
› Governance
› KPIs skills architecture
Day 2
Understanding KPIs
› KPI related terminology
› SMART objectives decomposed
› KPI lifecycle
KPI typology
› Leading vs lagging KPIs
› Qualitative vs quantitative KPIs
› Efficiency vs effectiveness KPIs
KPI Taxonomy
› Interdisciplinary systemic worldview
› KPI use case scenarios
› KPI DNA map
Day 3
KPI Selection
› KPI selection for org. scorecard
› KPI selection sources
› KPI selection techniques
KPIs in Context
› KPI selection for industry
› KPIs cascaded to functional area
Day 4
KPI Documentation
› KPI documentation form functions
› KPI documentation form design
› KPI documentation process
› Organizational KPI libraries development
› Weights and Indexes
Working with targets
› KPI documentation processes
› Targets in practice
› Challenges in working with targets
› Negative behaviors when setting targets
Day 5
Data Gathering
› Data quality dimensions
› KPI reporting data sources
› KPI activation tools
› KPI activation techniques
› Guidelines to improving communication with data custodians
› Community of Practice
Data Visualization
› Guidelines to design efficient templates
› Usability in terms of visual design
› Scorecard and dashboard examples
› Best practices in scorecard design
› Best practices in dashboard design