By the end of this course delegates will be able to:

• Consider methods for improving management performance
• Gain insights into the successful implementation of teams
• Study the techniques of strategic planning
• Develop their skills in the area of negotiating
• Analyze the Baldrige award criteria for excellence
• Examine the application of management best practices
• Specify how Training & Development can contribute to the business
• Recommend improvements to the way Training & Development is positioned in their organizations
• Describe how best practice of a Training Coordinator should apply to them in their situation
• Apply the new 4 quadrent analysis model to their work
• Demonstrate in-depth personal learning and new skills and methods for identifying training needs, and understand the evaluation model and how it works
• Take away for implementation in their organization an action plan for implementation which should significantly improve efficiency

People Management

• The importance of sociotechnical management
• Techniques for effective communication
• Motivating for results
• Enhancing your coaching skills
• Empowering employees for improved performance
• Characteristics of a successful manager

Leading Teams

• Obtaining the benefits of teamwork
• Characteristics of ineffective teams
• Characteristics of effective teams

Managing conflict in a productive manner

• Understanding team member styles
• Creating a virtual team

Strategic Planning

• Analyzing the strategic planning process
• Achieving competitive advantage
• Utilizing dynamic SWOT analysis
• Focusing on vision and mission
• The importance of contingency planning
• Examples of strategic success and failure

Negotiating For Results

• Gaining insight into the negotiating process
• Characteristics of an effective negotiator
• Developing negotiating strategies
• Employing persuasive negotiation techniques
• Achieving the benefits of effective negotiating
• Negotiation exercises

Operational Excellence

• The Malcolm Baldrige quality award-standard of excellence
• Lessons from the best performing companies
• Benchmarking your operation against the best
• Creating employee commitment
• Managing continuous improvement
• Creating the high performance organization

The Role of the Training Coordinator: New Approaches

• Introduction and course objectives
• Understanding the change in organizations
• Aligning Training & Development, HR with business needs
• Positioning Training & Development strategically
• Examining the relationship between Training & Development activities and organizational success
• Case studies –training in action

The Role of the Training Coordinator: New Approaches

• Moving from tactical administrator to an agent of change
• Maintaining professional standards
• Understanding the business
• Taking account of individuals’ preferred learning styles
• Marketing, consultancy and networking

The New Approach to Training Needs Analysis

• Appreciating the relationship between training and results
• Identifying what’s needed at level one – Corporate needs
• Identifying what’s needed at level two
• Departmental needs
• Case study
• Identifying what’s needed at level three
• Identifying what’s needed for level four

Using the New Evaluation and Quality Control Model

• Application of the 10 step model
• Seeking improvement through –trainer style, delivery methods and 45 alternative delivery methods
• How to produce results-evaluation in action

Developing the Role of the Training Coordinator: Practical Actions

• Producing results and giving feedback
• Individual action planning, with mini presentation on back at work actions

Those responsible for organizational improvement, those concerned with achieving standards of excellence, those interested in enhancing their management skills